Refund Policy

1. 14-Day Money-Back Guarantee

New customers get a full refund within 14 days of their first paid subscription. No reason needed. The guarantee applies when:

• It is your first paid subscription to Seerist
• You have not previously received a Seerist refund
• You request it within 14 calendar days of the charge
• Your account is in good standing under our Terms of Service

The guarantee covers the first subscription payment only — it does not extend to renewals, later plan changes, or manual or automatic capacity-pack purchases.

2. No Pro-Rated Refunds

We do not pro-rate. Partial months and unused time are not refundable. If you cancel mid-period, you keep access to the end of the period you paid for, and no partial credit or cash refund is issued for the remainder. The same applies to annual plans cancelled after the 14-day window, and to downgrades taking effect at renewal.

2a. Capacity Packs and Automatic Top-Ups

The first-subscription guarantee does not provide a new refund window for each capacity pack. Manual and automatic top-ups follow the same capacity-purchase rules. Contact us or Paddle about billing errors or exceptional circumstances; purchasing a pack does not promise a fixed number of completed products.

An approved refund or chargeback revokes the associated capacity pack. A partial refund also revokes the whole pack rather than converting the refunded amount into a proportional credit balance. Unused units expire 12 months after confirmed payment; expiry or subscription cancellation does not itself trigger a refund. During a subscription lapse, balances remain recorded until their original expiry and become usable if you reactivate a paid plan before then.

Disable future automatic top-ups in Billing at any time. Already-dispatched charges may still complete; disabling the setting is not a refund request. Refunds do not replenish your monthly automatic-purchase commitments. This policy does not limit any refund rights required by applicable law or Paddle’s buyer terms.

3. How to Request a Refund

Email info@seerist.xyz with the subject line:

• Refund Request — [your account email]

Include the date of the charge and, optionally, the reason. We aim to reply within 2 business days.

You can also go straight to Paddle, our Merchant of Record: look up your charge and request a refund at paddle.net. For refund disputes, contact Paddle directly.

4. How Refunds Are Processed

Approved refunds are processed by Paddle, our Merchant of Record, back to your original payment method. Expect the money to appear within 5–10 business days, depending on your bank or card issuer. Paddle also issues the corresponding credit note for tax purposes.

5. Exceptions

• No refunds after 14 days from the first purchase
• No refunds for accounts found in violation of our Terms of Service — including automated submission without a human click, scraping platform servers, or circumventing the compliance gate
• No refunds on renewal payments, which you can avoid by cancelling before the renewal date
• No refunds for partial or unused periods, as set out in Section 2

We will still consider a refund outside these rules in genuinely exceptional circumstances — a prolonged platform outage or a billing error on our side. Contact us with the details.

6. Cancelling Your Subscription

• Cancel at any time from your account settings — no cancellation fee, no lock-in
• Cancelling stops future subscription renewals; it does not by itself trigger a refund for subscriptions or capacity packs
• You keep full access until the end of the billing period you have already paid for
• After the 14-day window, unused time in the current period is not refunded

7. Enterprise Contracts

Enterprise plans are governed by a separate written agreement or order form between you and Lyvena. Where that agreement sets out its own refund, credit or termination terms, those terms apply instead of this policy.

8. Chargebacks

Please contact us before initiating a chargeback — nearly every case is faster to resolve directly. If a chargeback is raised without first contacting us, we may suspend the account pending investigation with Paddle.

9. Contact

Email: info@seerist.xyz
Refunds are handled by Paddle, our Merchant of Record — buyer support: paddle.net.