Refund Policy

1. 14-Day Money-Back Guarantee

New customers get a full refund within 14 days of their first purchase. No reason needed. The guarantee applies when:

• It is your first paid subscription to Seerist
• You have not previously received a Seerist refund
• You request it within 14 calendar days of the charge
• Your account is in good standing under our Terms of Service

The guarantee covers the first payment only — it does not extend to renewals or to later plan changes.

2. No Pro-Rated Refunds

We do not pro-rate. Partial months and unused time are not refundable. If you cancel mid-period, you keep access to the end of the period you paid for, and no partial credit or cash refund is issued for the remainder. The same applies to annual plans cancelled after the 14-day window, and to downgrades taking effect at renewal.

3. How to Request a Refund

Email info@seerist.xyz with the subject line:

• Refund Request — [your account email]

Include the date of the charge and, optionally, the reason. We aim to reply within 2 business days.

4. How Refunds Are Processed

Approved refunds are processed by Creem, our Merchant of Record, back to your original payment method. Expect the money to appear within 5–10 business days, depending on your bank or card issuer. Creem also issues the corresponding credit note for tax purposes.

5. Exceptions

• No refunds after 14 days from the first purchase
• No refunds for accounts found in violation of our Terms of Service — including automated submission without a human click, scraping platform servers, or circumventing the compliance gate
• No refunds on renewal payments, which you can avoid by cancelling before the renewal date
• No refunds for partial or unused periods, as set out in Section 2

We will still consider a refund outside these rules in genuinely exceptional circumstances — a prolonged platform outage or a billing error on our side. Contact us with the details.

6. Cancelling Your Subscription

• Cancel at any time from your account settings — no cancellation fee, no lock-in
• Cancelling stops future billing; it does not by itself trigger a refund
• You keep full access until the end of the billing period you have already paid for
• After the 14-day window, unused time in the current period is not refunded

7. Enterprise Contracts

Enterprise plans are governed by a separate written agreement or order form between you and Lyvena. Where that agreement sets out its own refund, credit or termination terms, those terms apply instead of this policy.

8. Chargebacks

Please contact us before initiating a chargeback — nearly every case is faster to resolve directly. If a chargeback is raised without first contacting us, we may suspend the account pending investigation with Creem.

9. Contact

Email: info@seerist.xyz
Refund processing is handled by Creem (Armitage Labs OÜ), our Merchant of Record.