Your help articles
The only text it may quote to a customer. Publish an article and it knows it.
customers · sales and support
Your customers ask. Your inbox answers.
An AI assistant answers your own customers on your website, help centre, Telegram, Slack, WhatsApp and your own tool. It qualifies buyers, hands refunds and anything uncertain to you with a draft, and a small outbound list goes out from your own Gmail once you approve it.
① on your website
Ask it something, as your customer would.
A how-to question is answered from your help articles. A buying question becomes a lead. A refund goes to a person. A bug becomes one reported problem, ready to fix in Studio.
Tally
Receipts by WhatsApp, for bookkeepers.
Your clients send a photo. You get a tidy folder. No more chasing.
What lands in your Inbox
Open the chat bubble and ask something. The result appears here.
② every channel
Six ways in. One list.
Wherever a customer writes, the conversation lands in the same Inbox, with the same assistant, the same rules and the same customer record.
Website chat
Visitor on tally.example
Do you work with Xero?
Connected with: One script line on your site
Inbox · one list 1
- Visitor on tally.exampleDo you work with Xero?Website chat
③ the inbox
The customer, beside the thread.
Conversations that need a person come first, then by what the customer pays and whether they are past due. Take one over and the assistant stops there; hand it back when you are done.
app.seerist.xyz/supportSample
Customers
Inbox
Conversations that need a person come first, then by what the customer pays.
2 need you
Nadia Reyes
🤖 The assistant answers here when it may.
- I was charged twice this month. Can I get one back?
- I can’t make refunds myself. I’ve passed this to the team with your invoice details.
④ outbound, small on purpose
A short list a day, approved by you.
You add the people, each with a reason. The assistant writes a first message and two follow-ups. Nothing is sent by a schedule: a person approves the day’s list, and each message is checked again at the moment it goes.
app.seerist.xyz/supportSample
Inbox · Today
Outbound to approve
From maya@tally.example through your own Gmail. 4 due today · cap 15 a day.
Your reason Asked about WhatsApp receipts at a meetup
Your reason Runs a 6-person practice; posted about chasing receipts
First message · today
Hi Tom, I’m Maya from Tally. runs a 6-person practice; posted about chasing receipts, so I thought this might help: your clients send receipts by WhatsApp and you get a tidy folder. Worth a look?
Don’t want these? Unsubscribe: tally.example/u/… (always included, cannot be removed)
Follow-up 1 · if no replyFollow-up 2 · if still no replyBoth stop the moment they reply.Your reason Trial ended last month without uploading
Your reason Referred by a current customer
At sending: outbound on, mailbox connected, under the daily cap, country rules, do-not-contact, no reply yet.
⑤ you set the rules
It sends by itself only when all of these hold.
Checked on the server for every message. Otherwise the customer is told a person will reply, never given the model’s words.
- Support is switched on
- The customer wrote first
- No person has taken the conversation over
- The topic is set to answer
- Its confidence is at or above your floor (0.6 by default)
- The reply repeats no internal material
- The day’s answer limit is not used up (300 by default)
app.seerist.xyz/support?view=setupSample
Inbox
Setup
One switch, then a choice for each kind of question.
- How-to questions
- Pricing and plans
- Something is broken
- Refunds · never answered automatically
- Cancellations · never answered automatically
- Legal · never answered automatically
- Security · never answered automatically
A how-to answer at 0.72 confidence would be sent by the assistant
Also checked for every message: the customer wrote first, nobody has taken the conversation over, the reply repeats no internal material, and the day’s answer limit (300 by default) is not used up.
what it knows
It knows the customer it is talking to.
Account details reach the assistant only for a verified customer: one your server signed a token for, one who wrote from that email address, or one sent by your own tool. A visitor who types an email address is not verified.
Your product’s repository
Read-only, through your GitHub connection, to understand how the product behaves. Never quoted.
Stripe or Paddle
With a read-only key: the customer’s plan, status, renewal, recent invoices and failed payments.
PostHog
That customer’s recent events, errors and sessions, from a project-scoped read key.
HubSpot
Company, role and lifecycle stage from your connected account.
Cloudflare Web Analytics
Whole-site traffic and a hint when it drops. Cookieless and aggregate: never about one visitor.
one line on your site
Paste it once. That’s the install.
About 6 KB compressed, no dependencies and no cookies. It loads nothing until a visitor opens it. Signed-in customers are recognised when your server signs a short token.
index.html
<script async
src="https://app.seerist.xyz/support/widget.js"
data-seerist-support="sp_…"></script>Your key goes where the dots are. Setup shows it.
where it stops
What it will never do.
No actions on money
The assistant cannot refund, cancel, change a plan or give a discount, and it is told never to say it did.
No bought lists
You add the people you write to, each with a reason. Seerist does not buy contacts, look people up or identify anonymous visitors.
No LinkedIn automation
Outbound is email from your own mailbox, a small list a day, approved by a person.
Always told it is an AI
The first assistant reply on every channel says so, and every assistant email has a footer. There is no switch for this.
Inbox questions
Does the assistant reply to people who never wrote to us?
No. It replies only when the customer wrote first, and only on topics you set to answer. Outbound messages are a separate list that a person approves each day, sent from your own mailbox.
What happens when it is not sure?
The customer gets a fixed line saying a person will reply, never a guess. The conversation arrives in your Inbox with a one-line reason, a summary and, when there is one, a draft for you to edit and send.
Can it give refunds or discounts?
No. Refunds, cancellations, legal and security questions cannot be set to answer. The assistant hands them to a person with a draft, and it never says it took an action.
Which channels work?
Website chat (one script line), your public help centre, Telegram, Slack, WhatsApp and your own tool through a webhook. Inbound email is coming: it is not switched on yet.
Who is outbound sent from, and to whom?
From your own connected Gmail or Google Workspace account, never a Seerist address, to people you added with a reason. Each message is checked at sending: the daily cap (15 by default, 40 at most), country rules (never Germany or Canada), the do-not-contact list, and whether they already replied. Every message has an unsubscribe line that cannot be removed.
What does it cost?
Each assistant answer is one AI action from your plan’s allowance. There is no charge per resolution, and a handoff costs nothing extra.
Is the chat widget heavy, or does it set cookies?
About 6 KB compressed, with no dependencies and no cookies. It requests nothing until a visitor opens it, and stores a random conversation key only after they send a message.
Let your customers ask.
Start free, publish a few help articles and paste one line on your site. You decide what the assistant may answer.
Free plan, no cardNo equity, everCancel anytime